Fundamentals of Supervision and Management II
Fundamentals of Supervision and Management II
Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you’ll develop a plan of action to improve both your interpersonal skills and your work relationships.
Syllabus
- Lesson 1 – Purposes and Elements of Communication
- Lesson 2 – Direction of Communication Flow
- Lesson 3 – Communication Media and Effective Listening
- Lesson 4 – Non-Verbal and Written Communication
- Lesson 5 – Communicating With Groups and Running Effective Meetings
- Lesson 6 – Communicating During Organizational Change
- Lesson 7 – Introduction to Interpersonal Skills
- Lesson 8 – Personality Theory and Personality Types
- Lesson 9 – Personality Conflicts
- Lesson 10 – Personality Characteristics
- Lesson 11 – The Use of Power and Situational Leadership
- Lesson 12 – Using Interpersonal Skills Throughout Your Career
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Prerequisites:
Completion of Fundamentals of Supervision and Management (or equivalent experience).
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
<ul><li>6 Weeks Access</li>
<li>Course Code: su2</li>
<li>Start Dates* Dec 15 | Jan 12 | Feb 09 | Mar 16</li>
<li>$187.00 USD</li></ul><br><br>
<p><strong>Self-Paced</strong></p><br>
<ul><li>3 Months Access</li>
<li>Course Code: T9628</li>
<li>No Instructor, Start Anytime</li>
<li>$187.00 USD</li></ul>
Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.
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