Cabin Crew Silver

The International Travel College (ITC) is the premium supplier of training courses for the airline, airport, travel and tourism industries. Winners of three New Zealand Tourism Awards, in recognition by the industry of our excellence in travel & tourism training. ITC is registered and accredited with the New Zealand Qualifications Authority (NZQA), the International Air Transport Association (IATA/UFTAA), CODECO, ISO and Microsoft.

Highlights /Why us?

If you want to get your career off the ground and into flight attending, this is THE place to start!

While the airline industry is huge, employing hundreds of thousands of people around the world, getting into an airline is not easy as flight attending is a very popular career choice.

There’s lots of competition at the job application stage and you should ensure that YOUR application stands out from the rest. You can do this by completing this online training!

The Cabin Crew Online Training module is full of worthwhile information! It will provide you with a background on the airline industry together with training on the role of a flight attendant in today’s airlines. The course will also include valuable tips on your application for a position with an airline.

The SILVER course includes 47 lessons with valuable information, several quizzes, and a final assessment. Upon completion of the SILVER course we will issue you with a Certificate of Completion!

You can complete this course on any device: smartphone, iPhone, tablet, iPad, Mac notebook, PC laptop, and any computer.

Course Overview

The Ground Crew course is filled with valuable information about what it is like to work at an airport! If you are interested in working at the check-in counter and at the boarding gate, or maybe at the airline’s customer service desk at the airport then this is tourse you are looking for!

You will learn about the aviation industry, airlines, time zones, ticketing & documentation, passports & visas, baggage allowances, passenger handling skills, customer service, airport security, careers and job hunting, and more!

The SILVER course includes 22 comprehensive lessons with valuable information, several quizzes, and a final assessment. Upon completion of the SILVER course we will issue you with a Certificate of Completion!

You can complete this course on any device: smartphone, iPhone, tablet, iPad, Mac  notebook, PC laptop, and any computer.

Program Outline/Syllabus

Lessons

Cabin Crew – Scheduled Airlines
This lesson compares full service & low cost airlines.

Cabin Crew – Flag carriers & Charter airlines
This lesson is about ‘flag carriers’ and charter airlines.

Cabin Crew – Corporate & VIP airlines
Some airlines specialize in offering corporate, or VIP, flights.

Cabin Crew – Aircraft Manufacturer Boeing
Boeing is one of the world’s large aircraft manufacturer.

Cabin Crew – Airbus & Aircraft Components
Airbus is the other large aircraft manufacturer, located in Europe.

Cabin Crew – Classes of Service
Most airlines operated several classes of service.

Cabin Crew – Aircraft seating
This lesson teaches you about how to read seating plans.

Cabin Crew – Airport Codes
One important group of codes -or jargon- used in the airline industry are ‘airport codes’.

Cabin Crew – Airline Codes
Another important group of codes for the industry.

Cabin Crew – Geography
This lesson is all about geography of the world of airlines.

Cabin Crew – Geographic areas
This lessons looks at different areas in the world which are important in the airline industry.

Cabin Crew – 12 & 24 hour clock
The 24-hour clock is commonly used in the airline industry.

Lessons

Cabin Crew – Scheduled Airlines
This lesson compares full service & low cost airlines.

Cabin Crew – Flag carriers & Charter airlines
This lesson is about ‘flag carriers’ and charter airlines.

Cabin Crew – Corporate & VIP airlines
Some airlines specialize in offering corporate, or VIP, flights.

Cabin Crew – Aircraft Manufacturer Boeing
Boeing is one of the world’s large aircraft manufacturer.

Cabin Crew – Airbus & Aircraft Components
Airbus is the other large aircraft manufacturer, located in Europe.

Cabin Crew – Classes of Service
Most airlines operated several classes of service.

Cabin Crew – Aircraft seating
This lesson teaches you about how to read seating plans.

Cabin Crew – Airport Codes
One important group of codes -or jargon- used in the airline industry are ‘airport codes’.

Cabin Crew – Airline Codes
Another important group of codes for the industry.

Cabin Crew – Geography
This lesson is all about geography of the world of airlines.

Cabin Crew – Geographic areas
This lessons looks at different areas in the world which are important in the airline industry.

Cabin Crew – 12 & 24 hour clock
The 24-hour clock is commonly used in the airline industry.
Cabin Crew – GMT, IDL & Daylight Saving

Greenwich Mean Time (GMT) is one way to calculate time differences.
Cabin Crew – VIPs & Services
How would you provide customer service to famous people?

Cabin Crew – Travelling families
What about when you have a family on your flight who are travelling with children?

Cabin Crew – Travelling Children & Animals
This lesson is about unaccompanied minors, and animals travelling with those who have special needs.

Cabin Crew – Baggage
Learn all about baggage.. the luggage type!

Cabin Crew – Oversized items & the Piece System
What if a passenger has a surf board to take on the plane?

Cabin Crew – Hand Luggage
This lesson is about the luggage you take with you inside the plane’s cabin.

Cabin Crew – Responsibilities of Flight Attendant
Now you will start to learn more specific details about the role of a Flight Attendant.

Cabin Crew – Skills & Knowledge
What does it take to work on-board a plane?

Cabin Crew – Personal Attributes
This lessons outlines the attributes which cabin crew ideally have.

Cabin Crew – Aircraft Positions & Job Opportunities
This lesson is about career opportunities and working your way up the career ladder.

Cabin Crew – Passenger Service Excellence
This lesson is about excellent customer service, during each flight and why this service excellence is important.

Cabin Crew – Communication Skills
This lesson teaches you about the basics of the communication model, and the aspects involved with this model.

Cabin Crew – Choosing the right words
Communication is about saying the right thing and using the right words for the situation.

Cabin Crew – Voice Tone & Clarity
This lesson is about the use of your voice, in its tone and clarity, as well as active listening.

Cabin Crew – Body Language
This lesson talks about body language in a communication skills context.

Cabin Crew – Positive Attitude
How do you develop a positive attitude? This lesson tells you!

Cabin Crew – Problem Solving
This lesson is all about handling complaints and solving problems.

Cabin Crew – Frequent Flyer Programmes
This lesson is about loyalty programmes, and also provides a summary.

Cabin Crew – Personal Presentation
This is the start of chapter 10 on personal presentation.

Cabin Crew – Personal Grooming
An important part of personal presentation, especially as a flight attendant, is about personal grooming: your hair, make-up and nails.
Cabin Crew – Uniform Standards
Read all about how, as a flight attendant, your airline uniform is very important.

Cabin Crew – Team Skills
This lesson is the introduction into ‘Team Skills’

Cabin Crew – A Group or a Team?
This lesson is about how teams can be ‘effective teams’.

Cabin Crew – High Performing Teams
This lesson tells you about how teams can perform well, and how team leadership makes all the difference.

Cabin Crew – Stages of Team Development
There are four stages in team development. Read all about them here!

Cabin Crew – Attitudes & Attributes
How does your attitude differ from others? What are attributes? Read how these influence your communication with others.

Cabin Crew – Roles within Teams
This lesson is about how individual roles within teams have been grouped into five categories.

Cabin Crew – Food & Drink Services
This short lesson is an overview of this chapter.

Cabin Crew – Food Service
This lesson is about in-flight food service, and how service can vary due to special meal requirements.

Cabin Crew – Drinks Service
Read about how the service of drinks on-board is managed.

Cabin Crew – Passenger Announcements
This is the start of the last chapter on Passenger Announcements.

Cabin Crew – Aircraft based Pax Announcements
Here is a little jargon for you: PAX is a commonly used industry abbreviation for ‘Passengers’.

Cabin Crew – Phonetic Alphabet
Learn all about this internationally used Phonetic Alphabet, and other online training options.

Assignments/Tests – 

At the end of the lessons on each Silver or Gold course, you will find an assessment quiz. You need to first read through all lessons. A blue, oblong tab will appear at the end of the last lesson, “Take this lesson quiz”. Click on this to complete or resit your assessment quiz. Ideally, you score 80%, or more, in your assessment quiz. If you
scored less than 80% on your first attempt, we would like you to resit the assessment quiz to see if you can score higher on your second attempt.

What will I learn?-

• The aviation industry & airlines
• Ticketing, passports & visas
• Baggage allowance & airport security
• Passenger handling & customer service
• Careers, CVs and job hunting