Achieving Success with Difficult People
Achieving Success with Difficult People
This course will teach you how to see things from others’ viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they’re like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you’re dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
Syllabus
- Lesson 1 – Identifying Preferred Communication Styles
- Lesson 2 – Analyzing Your Own Difficult-Person Situation
- Lesson 3 – Dealing With Hostile-Aggressive Personality Types
- Lesson 4 – Dealing With Difficult Passive Personality Types
- Lesson 5 – Dealing With Aggressive Subcategories of Difficult Intuitors
- Lesson 6 – Identifying and Dealing With Relators
- Lesson 7 – Overcoming Your Own Difficult Characteristics
- Lesson 8 – Developing Skills to Become More Flexible
- Lesson 9 – Exploring Resilience-Building Strategies
- Lesson 10 – Discovering the Importance of Assertiveness to Positive Relationships
- Lesson 11 – Changing Your Own Assertiveness Skills
- Lesson 12 – Learning Techniques to Improve Your Listening Abilities
Requirements:
Hardware Requirements:
- This course can be taken on either a PC or Mac.
Software Requirements:
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Prerequisites:
There are no prerequisites to take this course.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
<ul><li>6 Weeks Access</li>
<li>Course Code: sdp</li>
<li>Start Dates* Dec 15 | Jan 12 | Feb 09 | Mar 16</li>
<li>$187.00 USD</li></ul><br><br>
<p><strong>Self-Paced</strong></p><br>
<ul><li>3 Months Access</li>
<li>Course Code: T9178</li>
<li>No Instructor, Start Anytime</li>
<li>$187.00 USD</li></ul>
Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.
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