Learn Administrative Support Online

Course Overview

Having effective administrative skills is essential in today’s work environment. The current business environment is filled with many sources of information, and you must be able to analyze, prioritize and process this information. Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.  In this course you will discover the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

This course touches on how to get organized, time management, getting things done on time, how to handle special tasks, verbal and non-verbal communication, self-empowerment, working with management.


At the end of this course you will be able to:

  • Get organized
  • Get your environment organized
  • Manage your time effectively
  • Prioritize tasks
  • Set goals
  • Complete special tasks
  • Listen actively
  • Understand body language
  • Work independently
  • Build a successful relationship with your manager
  • Reduce fatigue and stress


This course comes with 12 modules consisting of text, video and quizzes.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

Course Content

  • Module One: Getting Started
  • Module Two: Introducing Appreciative Inquiry
  • Module Three: Changing the Way You Think
  • Module Four: Four D Model
  • Module Five: Four I Model
  • Module Six: Appreciative Inquiry Interview Style
  • Module Seven: Anticipatory Reality
  • Module Eight: The Power of Positive Imagery
  • Module Nine: Influencing Change Through Appreciative Inquiry
  • Module Ten: Coaching and Managing With Appreciative Inquiry
  • Module Eleven: Creating a Positive Core
  • Module Twelve: Wrapping Up

None / No previous knowledge is required
A participation certificate will be issued on completion of the course.

EdVantage e-Cert is an online endeavor to provide access to education and innovative learning across a wide range of fields of study. It aims to bring you affordable and accredited courses from reputed and credible education providers worldwide.

EdVantage e-Cert through its e-Smart courses aims to provide training and courses which will ensures you step into your dream job. Now you can polish your knowledge and skills to get Job-ready or gain a new qualification form a Certification to an e-MBA all in the comfort of your home!

Whether you are looking to gain a qualification or you simply want to improve your understanding of basic industry practices and trends, an employee who is chasing a promotion and upskilling or simply someone with a years of experience but lacking formal qualifications on paper- EdVantage e-Cert is the answer!

Why hesitate when you can receive comprehensive Academic and technical study support and valuable training that can be tailored to fit your busy life, still helping you achieve a qualification you desire?

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Enrolled: 3 students
Duration: 10 hours