Learn Chinese Mandarin Online (Hospitality) – Level 1
Course Overview
Learn Chinese Mandarin and develop “Guanxi’, ensuring you are first choice for Chinese hotel guests.
“Trust in China is predominantly built on personal relationships – “Guanxi”. Instead of trusting online hotel reviews written by strangers, IHG Research indicated that 52% said they rely on the Word of Mouth of family and friends. Unsatisfying service for one customer can lead to losing potential business. While 37.41% prefer travelling in groups of 2-5, large family trips are very common, with family bookings looking for up to 20 hotel rooms for up to 2 weeks.
54% of Chinese travellers in the survey stated that lack of Mandarin-speaking staff and information in Mandarin was the top-marked area for improvement.
Learn Chinese Mandarin and develop “”Guanxi’, ensuring you are first choice for Chinese hotel guests.”
Course Content
- Introduction
- Greetings of the day
- How are you?
- More Greetings
- May I…?
- My name is…
- Please and thank you
- I don’t understand
- Yes / No
- Countries
- Countries Part 2
- Countries Part 3
- Numbers 0-10
- Numbers 11-20
- Where are you from?
- The Hotel Part 1 Check-In
- The Hotel Part 2 Rooms
- The Hotel Part 3 Questions
- The Hotel Part 4 More Questions
- The Hotel Part 5 Checkout
- The Hotel Part 6 Checkout
- What is the telephone number?
- Give your contact details
- Where do you live?
- Colours
- Drinks
- What would you like to drink?
- The verb to be – more questions
- Time Part 1 O’clock
- Time Part 2 Quarter past/to and half past
- Time Part 3 Past and to
- What time is it?
- What time + verb?
- Where is…?
- Directions
- Yes/No Questions with do
- Taxi, please
- At the beach
- Recommendations
- On holiday
- Business Travel
- What’s the matter?
- Where can I…?
- Hiring a car
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