Learn Customer Service Training – Managing Customer Service
Course Overview
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This will help you know how to:
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
Course Content
- Lesson One: Six Critical Elements – Part 1
- Lesson Two: Six Critical Elements – Part 2
- Lesson Three: Understanding Leadership
- Lesson Four: Five Practices of Leadership
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