Learn Italian Online (Retail) – Level 1
Course Overview
Learn Retail Italian and welcome your Italian customer in ‘la bella lingua’
Courtesy is a quality that is very much appreciated in Italy, so ensure your conduct towards your Italian customers and clients is always polished.
Speed of purchase is not a priority for Italians. Be patient and be prepared for some delay when you are dealing with Italian customers; it’s all part of the sales process!
Italians are extremely expressive communicators. They tend to be wordy, eloquent, emotional, and demonstrative, so do not be surprised if you are interrupted while speaking. In Italy, it is very common for everyone to speak at once and at a higher volume than you may be used to!
Since Italy is considered to be one of the fashion capitals of Europe, you need to try and find the right balance between an elegant and conservative style. Appearances matter in Italy; the way you dress can indicate your social status, your family’s background, and your education level, so make sure your first impression is the right one.
Course Content
- You may not realize that you already know a little Italian
- Greetings of the Day
- How are you?
- More Greetings
- Contact details
- Please and thank you
- I don’t understand
- Yes / No
- Clothes Part 1
- Clothes Part 2 Accessories
- Shopping for Clothes Part 3
- Sales Part 1
- Sales Part 2
- Adjectives Part 1
- Adjectives Part 2
- In the shop
- Where is/are the…?
- Shopping for products Part 1
- Shopping for products Part 2
- Shopping for products Part 3
- How much is this?
- Payment
- Customer Service
- Shopping for Food Part 1
- Shopping for Food Part 2
- Shopping for Food Part 3
- Useful Places
- Countries
- Countries Part 2
- Countries Part 3
- Numbers 0-10
- Numbers 11-20
- Where are you from?
- What is the telephone number?
- Give your contact details
- Where do you live?
- Colours
- What would you like to drink?
- Time Part 1 O’clock
- Time Part 2 Quarter past/to and half past
- Time Part 3 Past and to
- What time is it?
- Where is…?
- Directions
- Stationary
- Taxi, please
- Marketing
- Recommendations
- Small Talk
- Business Small Talk
- What’s the matter?
- Where can I…?
- Days of the Week
- Welcoming the Customer
- Describing the product Part 1
- Describing the product Part 2
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