Learn Skills for the Administrative Assistant Online

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Course Overview

Work is not the only thing that matters in life, but most of us want to take pride in what we do. As an administrative assistant, while we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

This course will help you:

Understand the importance of professional presence on the job.
Learn how to self-manage to become more effective and efficient.
Improve your communications skills, including listening, questioning, and being more assertive.
Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Content

Session One: Course Overview
Session Two: Personal Best, Professional Best
Session Three: Putting Others at Ease
Session Four: Distorted Thinking
Session Five: The Steps to Feeling Good
Session Six: Understanding Assertiveness
Session Seven: Improving Your Assertiveness Skills
Session Eight: Communication Skills
Session Nine: Asking and Listening
Session Ten: Non-Verbal Messages
Session Eleven: Writing Skills
Session Twelve: Getting Ahead
Session Thirteen: Self-Management
Session Fourteen: Setting Goals
Session Fifteen: Working as a Team
Session Sixteen: Working with Difficult People
Session Seventeen: Learning to Say No
Session Eighteen: Dealing with Stress

REQUIREMENTS

None / No previous knowledge is required

COURSE SPECIFICATIONS

This course comes with 4 lessons consisting of text, interactive cards, case studies, a quiz, a self-evaluation form and an action plan to download.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

CERTIFICATE

A participation certificate will be issued on completion of the course.

EdVantage e-Cert is an online endeavor to provide access to education and innovative learning across a wide range of fields of study. It aims to bring you affordable and accredited courses from reputed and credible education providers worldwide.

EdVantage e-Cert through its e-Smart courses aims to provide training and courses which will ensures you step into your dream job. Now you can polish your knowledge and skills to get Job-ready or gain a new qualification form a Certification to an e-MBA all in the comfort of your home!

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