Learn Skills for the Administrative Assistant Online

Course Overview

Work is not the only thing that matters in life, but most of us want to take pride in what we do. As an administrative assistant, while we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

This course will help you:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Content

  • Session One: Course Overview
  • Session Two: Personal Best, Professional Best
  • Session Three: Putting Others at Ease
  • Session Four: Distorted Thinking
  • Session Five: The Steps to Feeling Good
  • Session Six: Understanding Assertiveness
  • Session Seven: Improving Your Assertiveness Skills
  • Session Eight: Communication Skills
  • Session Nine: Asking and Listening
  • Session Ten: Non-Verbal Messages
  • Session Eleven: Writing Skills
  • Session Twelve: Getting Ahead
  • Session Thirteen: Self-Management
  • Session Fourteen: Setting Goals
  • Session Fifteen: Working as a Team
  • Session Sixteen: Working with Difficult People
  • Session Seventeen: Learning to Say No
  • Session Eighteen: Dealing with Stress

None / No previous knowledge is required
This course comes with 4 lessons consisting of text, interactive cards, case studies, a quiz, a self-evaluation form and an action plan to download.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.
A participation certificate will be issued on completion of the course.

EdVantage e-Cert is an online endeavor to provide access to education and innovative learning across a wide range of fields of study. It aims to bring you affordable and accredited courses from reputed and credible education providers worldwide.

EdVantage e-Cert through its e-Smart courses aims to provide training and courses which will ensures you step into your dream job. Now you can polish your knowledge and skills to get Job-ready or gain a new qualification form a Certification to an e-MBA all in the comfort of your home!

Whether you are looking to gain a qualification or you simply want to improve your understanding of basic industry practices and trends, an employee who is chasing a promotion and upskilling or simply someone with a years of experience but lacking formal qualifications on paper- EdVantage e-Cert is the answer!

Why hesitate when you can receive comprehensive Academic and technical study support and valuable training that can be tailored to fit your busy life, still helping you achieve a qualification you desire?

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Enrolled: 1 student
Duration: 15 hours

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