Professional Diploma in Customer Service
Professional Diploma in Customer Service
BSMI offers this programme to students willing to maximize their academic knowledge and practical skills through the modules, which reflect, the challenges and opportunities faced by most businesses in today’s customer service sector.
The course provides a professional grounding in key aspects of customer service management that can be used immediately within an operational context.
Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in Customer Service.
Modules
Module Synopsis
- Organise and deliver customer service
- Understand the customer service environment
- Resolve customers’ problems
- Principles of business
Tests
Assignments
Assessment
Students must demonstrate their achievement of all learning outcomes and assessment criteria of the units through written assignments, reports, presentations and video recorded interviews. The course includes 3 hours of mandatory language tuition, weekly assessments, testing of course content, regular tutorials to assess students’ progress and opportunities to discuss progression.
What will I learn?
Who should attend?
This course is designed for students looking to gain further knowledge and skills needed to deliver excellent customer service in a variety of industries and contexts (services, tourism and hospitality, sales and marketing). This Diploma is considered suitable for students who have relevant experience in customer service and willing to improve their position within their workplace.
This course will provide students practical tools combined with theory to help graduates, employees and managers develop a team culture of high performance, and implement effective customer service strategies and improvement plans. The global focus is for successful candidates to have the knowledge and experience to deliver outstanding service in a range of customer-focused contexts in a global business era.
<p>On campus:</p><br>
<ul><li>Every Month </li>
<li>Blended Learning </li>
<li>Professional Diploma courses </li></ul>
<li>Stable Wifi connection </li>
<li>English Level B2 required </li></ul>
<p>We provide a One-Stop-Shop solution servicing all your needs from</p>
<ul><li>Admission application</li>
<li>Tuition fee payment, </li>
<li>Visa application (for your next On-campus course),and</li>
<li>Other destination services - insurance, forex, accommodation arrangement etc.</li></ul><br>
<p>through our parent company EdVantage International Consulting Limited. </p><br>
<p>Enjoy FREE or Discounted services when you book through EdVantage E-Cert!</p>
<p>Book your Foundation or Pathway course today on Edvantage E-cert.</p>
British School of Marketing International
About Us
British School of Marketing International is a higher education college providing students with the foundation and university pathway programs in the UK and overseas, English Language Courses and Professional courses enabling students to enhance their professional and academic profiles for further career opportunities.
Students choosing to study our university pathway programs will benefit from direct guaranteed entry to one of our partner universities in the UK and overseas. The university pathway programs progressing students to higher education includes Foundation Course in Business, International Year 1 in Business Administration and International Year 2 in Leadership and Management. Our aim is to increase the number of students who progress to one of our partner universities with a strong foundation in their academic English language and professional knowledge suitable for the ever changing business environment.
BSMI provides international students with a variety of English Language Courses ranging from General English, IELTS, Business and Marketing English and the Pre-Sessional course preparing students for direct entry into partner universities without any IELTS requirement.
Professional courses offer students a great opportunity to enhance their industry knowledge and skills in Business and Marketing related sectors as well as providing them with professional certificates helping them to enhance their CV’S and career opportunities.
Our College has 5 classrooms. We have a maximum of 16 students per class meaning that every student has the opportunity to receive individual feedback on their progression and further support with their chosen studies. We also have a computer room for students to study quietly and interact with their tutors and peers to support their learning. At BSMI we encourage students to become active independent learners through setting learners’ objectives during their studies.
British School of Marketing International is in Bournemouth town centre. It is within walking distance to the sandy beaches of Bournemouth and the famous gardens. The shops are also 5 minutes’ walk from the school. There are many things to do both in the day and in the evening for all ages. Students can also participate in the college’s social programs enabling them to meet and make friends with overseas students from all around the world.
Bournemouth is a very popular town among international students due to it being a popular university town with many attractions for students from the UK and overseas. We are confident that students will improve their academic and professional knowledge through their studies at British School of Marketing International, as well as making meaningful friendships for life. We look forward to welcoming you and becoming a part of your success story.
Why us?
Benefits
- The course will provide students with practical workplace skills, which are relevant to businesses in the digital age.
- The course will be delivered by experienced, qualified teachers.
- Learn tools and techniques to evaluate customer service and plan to implement the most relevant strategy to a business.
- Develop a real-life operational plan focused on delivering tangible business benefits. Theory and practical based training to start your career in this field.
- Small class sizes, no more than 10 to make sure your individual and professional needs are met.
- Handbooks will be provided as part of the course.
- Students will gain a Professional Diploma in Customer Service to start their career within this sector.
- Internship opportunities can be presented to students that successfully complete this program
Accreditation/ Recognition
- British Council
- ISI
- Ofqual
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