Tour Guiding Silver

The International Travel College (ITC) is the premium supplier of training courses for the airline, airport, travel and tourism industries. Winners of three New Zealand Tourism Awards, in recognition by the industry of our excellence in travel & tourism training. ITC is registered and accredited with the New Zealand Qualifications Authority (NZQA), the International Air Transport Association (IATA/UFTAA), CODECO, ISO and Microsoft.

Highlights /Why us?

Studying Online means you can study when you like, for as long as you like, wherever you like. In fact, if you can access a device connected to the internet, simply log in and away you go: during your bus trip on your mobile, when you’re at lunch on your iPad, or from your laptop. These courses work on all devices.

You might be generally interested, or your employer might like you to expand your knowledge. These courses cater for all options & interests!

Our courses cover everything from flight attending through to ground handling,
cruising, tour guiding, customer service and lots more! Simply select the topic that you’d like to study, and if you like what you see you can make an online purchase and start studying!

Research found that our industry partners suggested “ITC should offer training which leads to a Certificate, gives staff and in fact the whole industry an opportunity to up-skill, so that everyone gains: the employee, the employer, the traveller, and the industry as a whole.” These online courses cater exactly to the needs our key industry partners have identified.

The courses contain a broad selection of lessons which include valuable information, industry references, online links, video clips, maps and more. In fact everything that relates to the topic you’ve selected. Each Silver and Gold course option also contains a set of assessment questions which, when completed correctly, leads to the award of an ITC Online Training Certificate of Completion. Great for your CV, & excellent for your career opportunities!

You will be able to access your course on your computer, laptop, tablet, and mobile
phone!

Course Overview

This excellent course provides you with the tools to become a tour guide, whether on location (in Spain or Mexico), on-board a cruise ship, or for specific attractions or sightseeing activities for tourism operators.

The SILVER course includes 9 comprehensive lessons with valuable information, several quizzes, and a final assessment. Upon completion of the SILVER course we will issue you with a Certificate of Completion!

You can complete this course on any device: smartphone, iPhone, tablet, iPad, Mac notebook, PC laptop, and any computer.

Program Outline/Syllabus

Lessons

Tour Guiding – About The Tourism Industry
This lesson provides an introduction to Tour Guiding -it covers some interesting points about the tourism industry and the history of tourism.

Tour Guiding – Tourism Attractions and Activities
This lesson focuses on Tourism Attractions and Activities -what are the differences between the two? what impacts (good or bad) does tourism have on the surrounding environment? How does a tour guide fit into the

Tour Guiding – The Tour Guiding Role
Stage Three covers the role of a tour guide, the different types of your guides and places to work as a tour guide

Tour Guiding – How To Become A Tour Guide
This lesson focuses on how to become a tour guide -what attributes/qualifications/experience is required? Do you meet these requirements? Find out in this chapter.

Tour Guiding – New Zealand Tour Guide Requirements
Chapter Five covers tour guide requirements in New Zealand

Tour Guiding – Customer Handling Skills
Do you have a ‘glass half full’ or a ‘glass half empty’ approach? Which one is more suited to the tourism industry? How do different attitudes affect customer service and loyalty? Find out in this chapter

Tour Guiding – Health & Safety and Handling Emergencies
Sometimes the tour won’t always go to plan. As a tour guide, how do you handle the situation? This chapter covers handling emergencies including medical issues and safety precautions.

Tour Guiding – Presentation Skills for Tour Guides
As a Tour Guide, you will be expected to present to groups (often large ones!) confidently and enthusiastically, this lesson will give you helpful tips and ideas to make your presentations interesting and memorable for your customers.

Tour Guiding – Summary
Your final chapter! This lesson summarizes the main points you have learnt from the lessons

Assignments/Tests – 

At the end of the lessons on each Silver or Gold course, you will find an assessment quiz. You need to first read through all lessons. A blue, oblong tab will appear at the end of the last lesson, “Take this lesson quiz”. Click on this to complete or resit your assessment quiz. Ideally, you score 80%, or more, in your assessment quiz. If you
scored less than 80% on your first attempt, we would like you to resit the assessment quiz to see if you can score higher on your second attempt.

What will I learn?-

• The aviation industry & airlines
• Ticketing, passports & visas
• Baggage allowance & airport security
• Passenger handling & customer service
• Careers, CVs and job hunting